.png)
Delivery | 送货服务
Logistics Flow
In order to ensure the freshness of our mooncake, we will only bake upon order received
Afterward, we hand it over to the Transport team, they will take care of the product from Kluang all the way to our third party on demand delivery team in KL.
Lastly, our experts will dispatch & deliver it to your door step.
运输流程
为了确保我们月饼的品质与新鲜口感，我们只会在收到订单后才为每一个顾客烘焙
之后我们会将每一盒月饼交给物流公司从居銮送往吉隆坡的路程，而他们会代运给我们吉隆坡的食品运输团队，最后会由他们送到您的府上
Lead Time
we are committed to bring you the best shang hai mooncake in town within 2-3 working days, however during festive season, it can be foreseen to be longer than it should be. Rest assured, you will be informed if there's any changes
交货时间
我们热衷于在2-3工作日把最美味的上海月饼送到您府上，然而在佳节期间也许会有些许的延误，请见谅。如果有任何延误我们绝对会预先通知您，您可以放心。
Standard Operation Procedure
We have appointed delivery teams who specialized in handling F&B products, and strongly believe can handle it with care!
Once order placed, you just have to sit back and wait for our delivery guy & your mooncake to ring your bell!
Our team will contact you 2 times (before they depart to confirm your availability and once they have arrived)
送货基本操作
我们雇佣专门处理饮食业的送货团队，以他们的专业，绝对能够准确无误的处理好每一个订单
下单后您只需要耐心等待我们的送货专人把月饼送到您府上
基本上，我们的送货专人会在出发前拨打电话和您确认时间和地点，抵达后也会拨打电话给您
Important Note:
For customer who opts for Cash On Delivery payment method, please make sure you have sufficient amount ready to make payment
If you are buying for Someone else (your Friends/ Family), please take note, Cash On Delivery is not applicable
Please make sure the address you input is precise and correct, as well as the phone number (especially if you are buying for someone else) to ease both parties for the delivery process
注意事项：
顾客选择使用货到时付款，请确保准备足够的款项付款
顾客购买来送给亲友 是不可使用 货到时付款
请确保所输入的地址，电话号码是准确与正确的（尤其是买来送亲友的）以确能够准确无误的把商品送到顾客手上
About Payment | 了解付款
Delivery Coverage
we are the first Shang Hai Mooncake seller coming to town! And unfortunately, we have limited coverage (Only certain location in Klang valley & Selangor) at this moment, but we are definitely keen to serve Everyone in Malaysia!
Do Check with us!
送货的覆盖范围
我们是第一家把上海月饼带到吉隆坡的团队，因此我们暂时的覆盖范围非常有限 (暂时只有指定吉隆坡与雪兰莪地区), 但我们绝对希望能够把合家月饼送到马来西亚任何一个角落的顾客手上
请与我们查询！
Special Request
Let us know if you have any special request on specific delivery demand, we will try our level best to meet your requirement, it subjects to our delivery team after all
you may write/call us, or put it under remarks column, we will contact you ASAP
特别请求
请让我们知道如果有任何的特别请求不管是送货服务，食品等等，我们都会尽力满足您的需求
您可以联络我们或在订单里头的备注匡格子里注明或电邮/致电给我们，我们会尽快联络您!
