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Return|退货
Return is strictly not allowed once the item sold, if without any valid reason.
Return is strictly not applicable for customer who has changed his/her mind once good received
若没有合理的理由，凡是售卖出的产品一律不可退货
收货后顾客是无法要求退货的
Valid Reasons (After Good Received & Opened):
Product Box, Packaging or Product has been Damaged, Broken, unusable
Product has Spoiled, Not Consumable
合理的理由 (当产品被签收以及被打开后)：
产品包装，盒子，或产品已经损坏，无法使用的情况下
产品已经腐坏，无法食用情况下
Exchange|替换
Valid Reasons (After Good Received & Opened):
Wrong flavor Sent, Received Not as Same as the Ordered
Missing Quantity
合理的理由 (当产品被签收以及被打开后)：
发错货 - 非订购的口味
数量不对称 - 1盒装是八粒装
Solution |解决方案
Return & Refund
退货与退款
Duration for the refund is subject to the bank, however we will try to make the reimbursement ASAP
由于网上款项的退款期数受限于指定银行，不过合家会尽我们所能，在最快的时间退款给顾客
Return & Exchange
退货与替换
we allow 1 to 1 exchange, same or different flavors without additional charges incurred to customer
我们愿意在不增加任何收费的情况下，做一对一兑换新的一盒月饼给您，相同口味或是不一样的口味也行
Cancellation|取消订单
Customer can cancel the order within 24 hours/ before the item send out
顾客能在下单后的24小时之内，在货未发送之前取消订单
Cancellation & refund|取消订单以及退款
If the payment has been made, we will fully refund to customer, Duration for the refund is subject to the bank, however we will try to make the reimbursement happens as soon as possible
我们会全数退还款项给顾客，由于网上款项的退款期数受限于指定银行，不过合家会尽我们所能，在最快的时间退款给顾客
For customer who is facing issues as below:
Wrong Quantity placed
Wrong Flavor Ordered
Wrong Amount Bank In
Insufficient/ Wrong Information Input
Late Delivery (Exceed Expected Lead Time Without Our Notification)
Any Issue Facing Delivery Related Issue or Any request, ETC
Instead to Cancel Order, Please Contact Us!
如果顾客有面临以下的的问题：
下单时输入错误的数量
下单时选错了口味
汇款的数额有错误
在下单时输入错误，不充足的资料
超出指定的收货日期还迟迟没收到货 (未经我们通知下)
其他运输物流有关的问题，等等等..
与其取消订单，请通知我们，让我们帮助您！
Return, Refund, Exchange & Cancellation Related
退货，退款，替换或取消订单相关询问
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